A disabled woman who requires the use of mobility aids to get around has hit out at a holiday company she claims failed to provide for her needs.
Jackie Phillips, from Connah’s Quay in north Wales, was assured by First Choice that she would be able to hire an electric wheelchair for use on her two-week break to Benidorm, the Flintshire Chronicle reports.
However, upon arriving at the three-star Regente Hotel, she was told that motorised aids were not allowed inside the building due to previous accidents.
“My sister Jennifer, who is 60, had to push me around because I have arthritis in both wrists. It left me with no freedom and my sister is now suffering from a bad shoulder and knee – this ruined her holiday,” Ms Phillips told the newspaper.
She asked her rep to enquire about moving to another hotel she had seen on TV, only to find out this accommodation only allowed mobility scooters for the filming of ITV sitcom Benidorm, which features a mobility product-using character.
Ms Philips added that other disabled people should be fully aware of how accessible their hotel is before they leave for a holiday.